CHARLOTTE — A Charlotte nonprofit is offering free IT support courses to help close the tech skills divide among local workers. Mary Smith is a student of the course with Per Scholas North Carolina.

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

In just nine months, a vacant call center was transformed into a modern learning environment with flexible classrooms, a ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

The Pakistan Software Export Board (PSEB) has launched the MARKAZ Industry Facilitation Center, a one-window support platform ...

Building on its robust telecommunications infrastructure and integrating advanced digital solutions, HGC is leveraging ...

It was the last day of a two-week Joint Pacific Multinational Readiness Center exercise, and this constructed amphibious ...

Another business that sees CRM as a crucial link between it and its customers is Honeylove in Los Angeles. While the women’s ...

Navi Mumbai police busted a call center running dual scams, arresting 17 for defrauding Indians in stock trading and Americans via fake tech support.

Nvidia on Wednesday reported strong results that some argued would support the AI trade through the rest of the year. Others argued the results were themselves evidence of an AI bubble.

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...