Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

ARLINGTON, Va. – The Army Engineer Association and the U.S. Army Corps of Engineers honored seven individuals who have made significant contributions to the Engineer Regiment in a ceremony Friday ...

The goal of this research is to understand, if emotional labour is part of atypical service professions like service engineering. The protagonists of this study are service engineers, their employing ...