Management sits around the conference table, reviewing the most recent quality data regarding expense report rejections. “I don’t understand,” states the director of the finance department. “We held a ...

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...

Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality ...

Creating efficient workflow processes should be a primary goal in any company. One way to problem-solve and make improvements in the workplace is to create a process improvement team. Whether it ...