While Microsoft might be revved up about getting people onto Windows 10 as fast as possible, if you call your PC maker's tech support line, you might be advised to roll back to older versions. As part ...

The Windows protected your PC tech support scam that displays ana lert that pretends to be a Windows alert that SmartScreen protected you from a threat. This fake alert then states that a malicious ...

Shara Tibken was a managing editor at CNET News, overseeing a team covering tech policy, EU tech, mobile and the digital divide. She previously covered mobile as a senior reporter at CNET and also ...

This guide contains advanced information, but has been written in such a way so that anyone can follow it. Please ensure your data is backed up before proceeding. If you are uncomfortable making ...

Tech support representatives from major PC makers are apparently advising customers to avoid upgrading to Windows 10 or to downgrade if they already installed the latest OS. There's no doubt that ...

Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

Consumer Reports on Monday released the results of its annual reader survey that asked respondents to rate the nation's best PC tech support, and Apple topped the chart yet again, this time managing ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

More than 30 months after surfacing, a tech-support scam targeting Dell computer owners continues to raise questions about how the callers know sensitive information, including PC serial numbers and ...

Regulators from five countries joined together in an operation to crack down on a series of companies they say orchestrated one of the most widespread Internet scams of the decade. The U.S. Federal ...

Every year as part of our Readers' Choice and Business Choice surveys for laptops, desktop PCs, smartphones, and tablets, we ask readers who have made use of vendor-provided tech support or repairs to ...