With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...

DALLAS—MONI announced it has been ranked highest in overall customer satisfaction among home security companies by J.D. Power. "Customer support and satisfaction have been a primary focus throughout ...

Researchers have shown that it's possible to abuse OpenAI's real-time voice API for ChatGPT-4o, an advanced LLM chatbot, to conduct financial scams with low to moderate success rates. Okta's ...