Yi Tingyue has a lot going for her. She won a scholarship to China’s prestigious Sichuan University, where she graduated with a master’s in graphic design. She drives an Audi A4 and owns a penthouse ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Generative AI models can carry on conversations, answer questions, write stories, produce source code, and create images and videos of almost any description. Here's how generative AI works, how it's ...