As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

The business analytics company’s new Data Maker allows organizations to create synthetic data for AI training.

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...