Abstract: The rapid growth of online shopping has underscored the need for effective customer service techniques that go beyond traditional channels such as email, mobile responses, and FAQs. In this ...

Collabora is now also releasing its office suite as a desktop application. It uses web technology instead of the classic ...

Frustrated by the medical system, some patients are turning to chatbots for help. At what cost? Credit...Pablo Delcan Supported by By Teddy Rosenbluth and Maggie Astor Wendy Goldberg thought her ...

I feel like I'm writing a science fiction novel, but this is a reality that needs to be clearly stated: bots are not human. Yet, we're allowing them to become companions for our children and our young ...