In just nine months, a vacant call center was transformed into a modern learning environment with flexible classrooms, a ...

Navi Mumbai police busted a call center running dual scams, arresting 17 for defrauding Indians in stock trading and Americans via fake tech support.

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

The Pakistan Software Export Board (PSEB) has launched the MARKAZ Industry Facilitation Center, a one-window support platform ...

Big Tech Capex estimates have increased from $280B to $405B, an impressive 31% positive revision. Read more on AI Stocks here ...

DoorDash has confirmed a data breach that exposed personal contact details of users across its platform, including customers, ...

Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

Data breaches hit every kind of business, from hospitals to tech firms to major retailers. Now a leading government contractor has joined that list. Conduent, which manages critical public services ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

A governance model was established, bringing together IT, communications, business units and executive leadership to ensure ...

This is when the scammers began to deploy sophisticated and clever tactics. As Moret explained, the scammers created a real ...