AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported having ...

STUART – Seacoast Bank has been recognized for its efforts to stay innovative and implement technology strategies to make banking more convenient for its customers. The Stuart-based bank, the largest ...

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...

About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Implement necessary procedures for efficient ...

Last week, the Office of Management and Budget and General Services Administration announced that $100 million from the Technology Modernization Fund would be designated for projects tied to customer ...