AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

STUART – Seacoast Bank has been recognized for its efforts to stay innovative and implement technology strategies to make banking more convenient for its customers. The Stuart-based bank, the largest ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge, Brett Overbey, Kathy Ross, Christopher Sladdin, 13 October 2025 GARTNER is a registered trademark and service mark of ...

About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. Implement necessary procedures for efficient ...

For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration’s website. Online portals are not an option for her 83-year-old sister, however, ...