With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled ...

Context helps AI interpret information instead of just processing it. When systems can connect data, history and intent, they ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

From pressing zero to staying silent, Lifehacker outlines clever tactics anyone can use to bypass auto-menus and reach an ...

Under Armour is facing allegations that timekeeping policies at its call center left employees unpaid for work performed ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

POS systems can provide a lot of value to your restaurant. Learn more about how this technology can boost your profits.

Pinecone is the creator of an advanced vector database that can dynamically store, transform and index billions of ...