Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the ...

Sony Electronics is offering additional choices for consumers to optimize their experience with their VAIO PCs. A new Backstage™ Remote service allows online technicians to diagnose, repair, and ...

If you’re even mildly interested in computers, you’ve probably become the designated IT repair person for your friends and family. (And if you think you’ve got it bad, imagine how it goes once they ...

Apple announced that it has expanded its Self Service Repair program with a new remote diagnostic tool that enables users to troubleshoot problems with iPhones and Macs with Apple silicon. In addition ...