As AI assistants become the norm, enterprises must make sure your retention and eDiscovery policies are ready.

The business analytics company’s new Data Maker allows organizations to create synthetic data for AI training.

Most companies that tried using AI to replace human work backtracked, either redeploying or altogether deprecating the ...

8x8 rolled out several upgrades to its core products last week with an eye toward helping its expanding global customer base ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

This following Q&A with Gowtham Sampath, Assistant Director and Principal Analyst at ISG, provides more detail on what data ...

People cite careless and malicious activity from users and AI as the biggest risks in data loss. Respondents on a Proofpoint ...

Because both companies have integrated their AI agent orchestration and governance capabilities, the joint ...

At the Wells Fargo TMT Summit, RingCentral CFO Vaibhav Agarwal laid out clear case for AI-powered receptionists.

Five9 held its annual CX Summit, in Nashville, TN, this week. The 1,500+ customers, prospects, and partners convened to hear ...

Two thirds of all respondents say companies should be required to disclose AI during the hiring process, but 82% of those ...

Enterprises uploaded about 4 GB of data to generative AI platforms and tools in Q3, states a report from Harmonic Security, a data protection solution provider This number was a little over 1 GB in Q2 ...