IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI ...

A Winning CX Strategy for Black Friday Success. Martin Taylor of Content Guru discusses the role of the contact centre on ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru - contact ...

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and ...

The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses operate, the next wave of CX innovation will be defined by how humans and AI deliver ...

The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses… ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

For a limited period, Dimension Data are also offering complimentary access to their Benchmark Results Portal, where you can filter 700+ performance metrics by region, sectors, service type, size and ...

How Do Different Generations Use Customer Service? Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers, fast. If you are going to connect with these audiences, knowing ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.