MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

The call center agents talk on headsets to FedEx employees, helping with passwords and other basic troubleshooting and handing off to specialists if necessary. They recite the Memphis-based company’s ...

Call center software has become increasingly sophisticated with AI-powered features and advanced integrations, so it pays to do your research before investing in a call center platform. Why outsource ...

AT&T will be returning approximately 2,000 call center jobs to the US, as the company has decided to shutter an Indian call center that handles tech support calls for the telecom's broadband service.