Although there are countless ways to use NotebookLM, that does not make it a personal knowledge management (PKM) system. And ...

Imagine a caller saying to an agent: “Do you work for the company or are you one of those outsourced customer service people?” Then the caller adds, “Because employees give the right answers but, the ...

We witnessed remarkable advancements in artificial intelligence throughout 2023, and one of the standout innovations was ChatGPT. As we look ahead, the future holds even more exciting possibilities as ...

GUEST OPINION: In today's fast-paced business environment, an effective knowledge management system is crucial for storing, sharing, and managing an organization's collective expertise. It enhances ...

I'm not exactly sure what the thing I want is called, so I'm referring to it as a Knowledge Management system. I work on a specific type of IT system that has thousands of technical settings. It's a ...

Personal Knowledge Management (PKM) boosts productivity by supplementing memory retention and turning passive knowledge into ...

Helping & empowering business owners for over 15 years, helping them to understand how to protect own interests, build bridges to amplify joint ventures, adapting new business practices and solutions.

In this article, I am going to cover the definition of Knowledge Management, why Knowledge Management is important, challenges in Knowledge Management, Knowledge Management use cases, and more. I am ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

US companies spend almost $3 billion a year on knowledge management systems, which is an astounding number given there has been little proof in academic research that such systems actually pay off.