Every year, the editors at ZDNet can't help but get in the Halloween spirit and ask us to write up our scariest bits of tech. Viruses, botnets, Larry Ellison...you get the idea. This year, though, now ...

eMazzanti Technologies offers eBot as a freemium service to existing customers and provides comprehensive support for businesses seeking to develop custom AI agents using Microsoft Copilot Studio.

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

How does the world's No. 1 software company deal with you when something goes wrong? Our readers speak out. It's the thing you dread most when you make a call to one of your vendors, needing immediate ...

Working in IT and related fields is a thankless job. The average person seems to believe that anyone working in tech support is just some nerd who must be tolerated when your computer stops working ...

Technical support has been a beleaguered business function over the past few decades because a conflict exists between the needs of the organization — to operate efficiently — and the needs of the ...

BBBs, FTC and FBI warn consumers not to call or click. — -- A new study of online “tech support” scams shows that millennials – not the elderly – may be hardest hit by the widespread frauds, and ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...