Field education is a key component of the Human Services Delivery & Administration (HSDA) program at the University of North Georgia (UNG) and is achieved through a cooperative relationship between ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Chat bots aren’t bad news for customer service, but if you leave important human touch points entirely in the hands of AI and machine learning, problems will arise. The biggest drop in the American ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In August 2024, the Biden-Harris administration announced the “Time Is Money” initiative ...

As artificial intelligence (AI) and omnichannel customer touchpoints continue to make their mark on the global business landscape, the role of the contact center agent is evolving. It must. This ...